01 Overview
Bolo Flex Staff, LLC ("Bolo Flex Staff," "we," "us," or "our") operates the Bolo Flex Staff platform, which includes our website at boloflexstaff.com, employer web portal, worker mobile application, and related services (collectively, the "Platform").
This Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our Platform, whether you are an employer, a worker, or a visitor. By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy.
02 Information We Collect
We collect several types of information in connection with the operation of our Platform.
Information You Provide Directly
- Account registration: Name, email address, phone number, company name (employers), and password.
- Worker profile: Skills, certifications, work history, availability, and any supporting documents you upload (e.g., licenses, certifications).
- Identity & background check information: Government-issued ID, date of birth, and other information required to conduct verification checks.
- Payment information: Bank account or direct deposit details for worker payouts; billing information for employer accounts. Payment data is processed by PCI-compliant third-party payment processors — we do not store full payment card or bank account numbers.
- Communications: Messages sent through the Platform between workers and employers, and any communications with our support team.
- Contact/inquiry forms: Information submitted via our website contact or sign-up forms.
Information Collected Automatically
- Usage data: Pages visited, features used, clicks, searches, and interaction timestamps.
- Device information: Device type, operating system, browser type and version, unique device identifiers.
- Location data: Approximate location derived from IP address; precise GPS location from the worker mobile app (only when you have granted permission and the app is in use).
- Log data: IP addresses, access times, error logs, and referring URLs.
- Cookies and similar technologies: See the Cookies section below.
Information from Third Parties
- Background check providers (results of identity and criminal history verification).
- Skills assessment or certification verification partners.
- Payment processors (transaction confirmations, payout status).
- Analytics providers (aggregated usage and performance data).
03 How We Use Your Information
We use the information we collect to operate, improve, and protect our Platform:
| Purpose | Types of Information Used |
|---|---|
| Create and manage accounts | Registration data, identity verification data |
| Match workers to employer roles | Profile data, skills, certifications, location, availability |
| Facilitate shift management & attendance | Location data, timestamps, schedule data |
| Process payments & payouts | Payment information, earnings records |
| Verify worker identity & credentials | ID documents, background check results |
| Communicate with users | Email, phone, push notifications |
| Customer support | All relevant account and communications data |
| Improve & personalize the Platform | Usage data, device data, analytics |
| Security & fraud prevention | Log data, IP addresses, behavioral signals |
| Legal compliance | Any information required by applicable law |
We will not use your personal information for purposes materially different from those described in this policy without providing notice and, where required, obtaining your consent.
04 Sharing Your Information
We do not sell your personal information. We share information only in the following circumstances:
With Other Platform Users
When a worker is matched to an employer role, relevant profile information (name, skill summary, certifications, ratings) is shared with that employer. Employer company names and role details are shared with matched workers.
With Service Providers
We work with trusted third-party service providers to operate the Platform, including payment processors, background check vendors, cloud infrastructure providers, analytics services, and email delivery services. These providers access data only as necessary to perform services on our behalf and are bound by confidentiality obligations.
For Legal Reasons
We may disclose information if required by law, regulation, legal process, or governmental authority, or when we believe disclosure is necessary to protect the rights or safety of Bolo Flex Staff, our users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, user information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on the Platform.
05 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Platform.
Types of Cookies We Use
- Essential cookies: Required for the Platform to function (e.g., authentication, session management). These cannot be disabled.
- Analytics cookies: Help us understand how users interact with the Platform so we can improve it (e.g., Google Analytics).
- Preference cookies: Remember your settings and preferences across sessions.
Your Choices
Most browsers allow you to refuse or delete cookies through your browser settings. Disabling certain cookies may affect Platform functionality. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
06 Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:
- TLS/SSL encryption for data transmitted between your device and our servers.
- Encryption of sensitive data at rest.
- Access controls restricting data access to authorized personnel only.
- Regular security assessments and monitoring.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
If we become aware of a data breach that affects your rights, we will notify you as required by applicable law.
07 Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements.
- Active accounts: Data is retained for the life of the account.
- Closed accounts: Core account data may be retained for up to 7 years for tax, legal, and audit purposes.
- Background check data: Retained per applicable law and third-party provider agreements.
- Analytics data: Aggregated and anonymized data may be retained indefinitely.
You may request deletion of your personal information subject to the limitations described in the Your Rights section below.
08 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal retention obligations).
- Portability: Request a machine-readable copy of certain information you provided to us.
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights, contact us at privacy@boloflexstaff.com. We will respond within 30 days. We may need to verify your identity before processing certain requests.
09 Children's Privacy
The Bolo Flex Staff Platform is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected information from a person under 18, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us at privacy@boloflexstaff.com.
10 Third-Party Links
The Platform may contain links to third-party websites or services. These third parties have their own privacy policies, and we have no responsibility or liability for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email address.
- Post a prominent notice on the Platform.
Your continued use of the Platform after changes take effect constitutes your acceptance of the revised policy.
12 Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: privacy@boloflexstaff.com
- Mail: Bolo Flex Staff, LLC — Privacy Team, [Your Business Address]
- Website: boloflexstaff.com
Have a privacy question?
Our team is happy to help with any questions about your data or this policy.
Contact Privacy Team →